Zoho Sales IQ


Zoho Sales IQ
Customer service


Z
oho Sales IQ is a Cloud Computing alternative that helps you improve your relationship with clients thanks to personalized customer service. Zoho Sales IQ perfectly integrates with Zoho CRM making the interaction with your clients and website visitors more direct through chats that allow you to answer questions and resolve support tickets in less time.
This SaaS gives your users an easy way to reach your business. Some of its benefits are:
  • Effectivity polls: get a vision of all your clients' entries with the aim of avoid delays and to calibrate your responses for your target.
  • Registration and review: register, capture and organize everything. With all the interactions being catalogued it's easier to formulate better questions to a second time costumer, in order to optimize your service.
  • Reports: obtain powerful reports of your data thanks to pre-constructed reports. This way you can analyze all of your agents intervention at a glance.
  • Quick answers to your clients: with the option of starting chats at the right of your website, your clients can connect with you, find the solution they're looking for and get back to their business.
  • Automatic responses: program automatic responses to quickly solve common petitions.
  • Be one step ahead: take a look at your clients' messages while they're writing it and find a solution before the hit send!
  • Embeddable anywhere: you can embed your Sales IQ widget anywhere or by departments, you have full control.
  • Support transfer: you can transfer one agents chat to another agent, more specialized on that customer.
With this tool you'll be able to group your website's visitors according to the level of interest that they demonstrate on your business, that allows you a quick response to the users that need more attention. This organization can be made based on criteria like location, the time that they spent on the website and more, always based on the costumer's activity.
You can also syncronize your contacts and information from Zoho CRM to integrate all the data of your clients and contacts. You can also interact live and connect with your users through a chat that can help them become leads, it's just like being right beside them helping them with their purchase.

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